Appointments may be scheduled directly online or by phone, text, or email. Please arrive on time for your appointment to ensure the full amount of time is available for massage.
Each appointment includes time for intake and assessment as well as time after the massage is concluded for reassessment and exit. Your listed service time (ex. 40, 70, or 100 minutes) is the amount of hands-on massage time. In other words, if you book a Signature 70 massage, your actual appointment time is longer (90 minutes) and you will receive a full seventy minutes of care for your massage.
Although twenty-four hours notice, or more, is appreciated, I request the courtesy of a minimum twelve hour notice, should you need to cancel or reschedule your appointment.
Cancellations with less than twelve hours notice are subject to a $25 fee. No notice/no show will be assessed a $35 fee. Repeated cancellations will require prepayment for future appointments.
This policy is not meant to be punitive, simply fair as your appointment time is scheduled for you and, if you cancel with little notice or do not show, I have no opportunity to fill your slot and simply lose income.
I appreciate your respect for my work and my schedule in this matter and consider this to be a two-way street. Should I ever have cause to cancel or reschedule your appointment, I will make every effort to do so with at least twenty-fours notice. If I ever have to make a change with less than 24 hours notice, you will receive $25 off your rescheduled session or a $25 credit toward a future session. In the highly unlikely event that I ever have to make a change with less than a twelve hour notice, you will receive $35 off or a $35 credit. It's only fair.
Simply put, things happen to all of us that are beyond our control. The key is to treat each other with respect and as we would want to be treated if the roles were reversed.
Should an instance or threat of severe weather coincide with your appointment, certain stipulations above may be modified as is reasonable to accommodate the situation.
During the winter months, if ice or snow causes Apex area schools to close or employ a delayed start or early release, you may reschedule your appointment without regard to the typical required notice.
Communication is important so that we may both be 'on the same page' when weather has the potential to impact your appointment. I commit to be in touch and to communicate clearly and will appreciate your effort to do similarly.
In general, err on the side of caution in making a judgement regarding illness. That is, if you are sick and potentially contagious, please reschedule your appointment. By its very nature, bodywork is close-proximity work and in a relatively small space. Consider that you may inadvertently share your illness with me or other clients.
Additionally, certain forms of illness may be absolutely contraindicated for bodywork.
Again, this works both ways. If I am ill and potentially contagious, even if I would rather just press on and keep my appointments, I have an ethical obligation to notify my clients and reschedule rather than risk sharing my illness.
Each client is required to complete a health history form and to sign a consent form. All client records, including but not limited to these forms, will be maintained confidentially. This is an ethical requirement and is also outlined in the rules and regulations for Licensed Massage & Bodywork Therapists in North Carolina.
There are a few possible exceptions to this, which include:
Client records are required to be kept for at least four years beyond the cessation of services. These records are stored securely and, if and when they are disposed of, are also handled and destroyed in a secure fashion.
I invite all clients and any other interested persons to follow my Facebook page, Twitter account, Google+ profile, Pinterest boards, Instagram account, etc.
In each case, I ask that you follow my professional accounts, as shared on this site and elsewhere, rather than any of my personal accounts. For instance, please 'Like' and 'Follow' my Facebook Page rather than sending a 'Friend' request to my Personal Profile. This is not meant to appear unfriendly in any way but is, I believe, the more professional approach and one that also helps serve to maintain your privacy.
Payment is expected at the time of service unless prior arrangements have been made. Payments may be made by cash or credit/debit card. I accept VISA, MasterCard, AMEX, and Discover. I also accept checks drawn on a local bank or credit union.
Prepaid packages are purchased in advance, at a discount, and are intended for use within one year. Package sessions do not expire but packages are non-refundable.
A tip, or gratuity, is defined as "a sum of money given over and above payment due for service."
When you book with me, you are booking your session at a certain rate. That rate is all I expect to be paid.
If, however, you feel you have received excellent care and you'd like to tip, I will graciously accept.
In other words, a tip will be accepted but it is never expected.
Consider also that there are other ways to show appreciation for the service you receive:
So that you may have an uninterrupted session, and for the sake of others in the office suite, I ask that you please turn off, or silence (not vibrate), all mobile electronic devices during your time in the office.
I realize that certain professions or family situations may make having your device on at all times a necessity. In such cases, please inform me and set your device to vibrate.